Refund & Cancellation Policy

2) Company Information

Irish Working at Heights is a leading provider of Working at Heights Training and Working at Heights Online courses in Ireland. Based in Dublin, we serve learners and organisations nationwide with accredited Working at Heights Course certification.

• Company: Irish Working at Heights
• Location: Dublin, Ireland
• Website: https://www.irish-workingatheights.ie/
• Email: [email protected]

Our platform delivers instant access to Working at Heights Training, assessment, and Working at Heights Certificate generation. We are committed to transparent policies and excellent customer service for learners completing Working at Heights Refresher training or initial certification.

3) Important — No Refunds After Start

⚠️ Important — No refunds after start: Once a Working at Heights Course is purchased and you have started the training (accessed modules, content, or assessments), refunds are not possible. Course access is a digital educational service that cannot be returned or reassigned.

This strict policy protects the integrity of Working at Heights Online delivery and ensures fair access for all learners. Please review the course outline and prerequisites carefully before you begin.

4) Eligibility Before Starting a Course

In limited circumstances, you may be eligible for a cancellation review if you have not yet started your Working at Heights Training:

• 14-day window: If you have not accessed any Working at Heights Course content, you may request a cancellation review within 14 days of purchase.
• No access requirement: Eligibility requires proof that no Working at Heights Online module, video, content, or assessment was accessed. Even viewing a single page of course material voids eligibility.
• Case-by-case review: Each cancellation request is assessed individually. Having an account does not automatically qualify for a refund.
• Original payment method: Approved refunds are processed to the original payment method only - we cannot redirect refunds to different accounts or payment methods.
• Corporate orders: For bulk Working at Heights Training purchases in Dublin, Ireland, or elsewhere, eligibility depends on whether any assigned learner has accessed content.

To protect your eligibility, do not access your Working at Heights Course until you are certain you wish to proceed with training.

5) Digital Content - Legal Basis

Access to our Working at Heights Online training constitutes the supply of digital content under Irish and EU consumer law. Understanding this classification is important for your Working at Heights Course purchase:

• Immediate access: By starting your Working at Heights Training, you expressly agree to immediate access to digital content.
• Waiver of cancellation right: You acknowledge that your right to cancel may be lost once you access Working at Heights Online modules, as the digital service has begun.
• EU Consumer Rights Directive: This policy aligns with the EU Consumer Rights Directive regarding digital content and distance selling.
• Industry standard: This reflects common practice across the Working at Heights training industry and e-learning sector in Ireland and internationally.

We recommend reviewing all Working at Heights Course details, including module content, learning outcomes, and prerequisites, before starting. Once you begin your Working at Heights Training, your Working at Heights Certificate journey has commenced and standard refund rights no longer apply.

6) Cancellations, Transfers & Substitutions

Understanding our transfer and substitution policy helps avoid complications with your Working at Heights Training purchase:

• Non-transferable licences: Working at Heights Course licences are assigned to the named learner/account on purchase or first activation (accessing modules, content, or assessments) and are non-transferable.
• No person-to-person transfers: Transfers to a different person or account are not permitted at any time. Your Working at Heights Certificate will be issued to the registered learner only.
• Email corrections: If an email was entered incorrectly for the same learner, contact support before any access so we can correct the account details. Once Working at Heights Online content is accessed, changes are not possible.
• No partial refunds: We do not provide partial refunds for incomplete Working at Heights Training modules. If you complete some but not all content, the licence remains assigned and no refund is available.
• Corporate substitutions: For bulk orders in Dublin, Ireland, and beyond, learner substitutions may be possible only before the original learner accesses any Working at Heights Course content.

Ensure you enter the correct learner details at purchase. The Working at Heights Cert cannot be reissued to a different name after course access begins.

7) Technical Issues — Support Instead of Refunds

If you face access or playback issues during your Working at Heights Training, our dedicated support team will provide troubleshooting and completion assistance. This includes browser checks, device compatibility verification, progress resets, and video playback solutions to help you successfully complete your Working at Heights Online course.

Technical problems do not qualify for a refund once Working at Heights Course content has been accessed. Our platform is optimised for learners across Dublin, Ireland, and internationally - if you encounter difficulties, contact us and we will work to resolve them so you can obtain your Working at Heights Certificate.

8) Chargebacks & Disputes

Unauthorised or unjustified chargebacks after Working at Heights Course access is detected may lead to account suspension and Working at Heights Certificate invalidation. This protects the integrity of our Working at Heights Training system and ensures fair treatment for all learners.

We always encourage contacting us first to resolve any concerns about your Working at Heights Online training. Our support team in Ireland is committed to finding solutions that help you complete your certification successfully.

9) Corporate & Group Orders

Bulk enrolments, vouchers, and learners added to a corporate portal for Working at Heights Training follow this policy. Whether your organisation is based in Dublin, elsewhere in Ireland, or internationally, these terms apply to all Working at Heights Course purchases.

Employers may set internal rules that are stricter than ours regarding Working at Heights Online completion deadlines or Working at Heights Refresher schedules. However, internal policies do not override this Refund Policy. For large-scale Working at Heights Training programmes, contact us to discuss corporate arrangements before purchase.

10) Promotions, Vouchers & Funding

We offer various ways to save on Working at Heights Training for individuals and organisations. Here is how promotions work with our refund policy:

• Automatic volume discounts: When 10+ Working at Heights Course places are added to the cart, the platform automatically applies a 10% discount. For 50+ places, a 20% discount is applied. This is ideal for organisations in Dublin, Ireland, and beyond rolling out Working at Heights Training across teams.
• Non-stackable discounts: The automatic bulk discount cannot be stacked with other promotional codes or offers.
• Checkout application: Discount codes, promotions, and Skillnet Ireland or similar funding (where applicable) must be applied and validated at checkout before completing your Working at Heights Online purchase.
• No retroactive application: Promotions cannot be applied after purchase. If you forgot to enter a code, the discount cannot be refunded.
• No cash exchange: Promotions and vouchers are not exchangeable for cash and have no monetary value outside of Working at Heights Course purchases.
• Funded training: If your Working at Heights Training is funded by Skillnet Ireland or another programme, refund eligibility may be affected by the funding terms.

For large corporate orders requiring custom pricing or funding arrangements, contact our team before purchasing to discuss options for your Working at Heights Certificate programme.

11) Payment, Currency & Taxes

All Working at Heights Training and Working at Heights Course purchases are processed securely through our payment system.

• Prices for Working at Heights Online courses are displayed in EUR unless stated otherwise, reflecting our base in Dublin, Ireland.
• Taxes and fees may apply depending on your jurisdiction. VAT is included for Irish and EU customers where applicable.
• Electronic receipts are issued immediately after purchase, serving as proof of Working at Heights Training enrolment.
• Corporate invoicing is available for bulk Working at Heights Course orders across Ireland and internationally.

12) Processing Timeline & Method

Where a pre‑access cancellation review for a Working at Heights Course is approved, refunds are issued to the original payment method. This applies to all Working at Heights Training products including Working at Heights Online and Working at Heights Refresher courses.

Processing timing varies by payment provider; please allow up to 14 days after approval for funds to appear on your statement. Learners in Dublin, Ireland, and internationally should note that bank processing times may vary. We will confirm the expected timeline when your refund is approved.

13) How to Request a Cancellation Review

If you believe you may be eligible for a cancellation review, follow these steps carefully to preserve your eligibility:

1. Do not access the course: Do not log in or view any Working at Heights Training content. Accessing modules, videos, or assessments will immediately void your eligibility for cancellation.
2. Email your request: Contact [email protected] with:
   • Your full name (as registered)
   • Order number or receipt reference
   • Email address used for the Working at Heights Course purchase
   • Reason for cancellation request
3. Wait for confirmation: Our team will review your request and verify that no Working at Heights Online content was accessed. We may request additional information.
4. Written decision: You will receive a written response confirming whether your cancellation has been approved or declined.

Cancellation reviews for Working at Heights Training are processed within 3-5 business days. Learners in Dublin, Ireland, and internationally follow the same process. If approved, your refund will be processed to the original payment method within 14 days.

14) Contact

15) Related Terms & Keywords

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