Terms & Conditions

2) Company Information

Irish Working at Heights is a registered Irish company specialising in Working at Heights Training, Working at Heights Online courses, and workplace safety certification. Based in Dublin, we serve learners and organisations throughout Ireland, the UK, and Europe.

Our Working at Heights Course platform delivers accredited certification recognised by employers across Ireland. Whether you need initial Working at Heights Training or a Working at Heights Refresher, our team is committed to providing quality online education that meets HSA guidance and industry standards.

3) Terms of Payment

Full payment is required before accessing any Working at Heights Course material. Transactions are processed securely through our payment gateway; invoices and receipts are issued electronically immediately after purchase. For corporate bookings in Dublin and across Ireland, purchase orders may be accepted subject to prior agreement.

• Currency: Prices for Working at Heights Training are listed in EUR unless stated otherwise, reflecting our base in Ireland.
• Taxes: VAT and applicable fees are included for Irish and EU customers where required by law.
• Bulk discounts: A 10% discount is applied automatically for 10+ courses, or 20% for 50+ Working at Heights Course places - ideal for organisations rolling out Working at Heights Training across teams.
• Vouchers: Discount codes and vouchers must be applied and validated at checkout. Skillnet Ireland funding (where applicable) should be confirmed before purchase.
• Corporate invoicing: Available for organisations in Dublin, Ireland, and internationally requiring formal purchase orders for Working at Heights Online training.

Upon successful payment, you will receive instant access to your Working at Heights Training modules. Your Working at Heights Certificate will be available for download upon successful completion of all assessments.

4) Use of Our Website

1. Access to Working at Heights Online materials is time‑bound as stated on each course page and by your subscription type.
2. Unauthorised sharing, copying, recording, or redistribution of materials, videos, or assessments is prohibited.
3. You are responsible for keeping your login credentials secure and for all activity under your account.
4. You must be legally entitled to access our website and systems from your jurisdiction.

Our platform is optimised for desktop and mobile, enabling flexible access to Working at Heights Training across Ireland and Dublin. Availability may vary during maintenance windows.

5) Ownership & Intellectual Property

All course content, media, software, copy, graphics, and assessments are the exclusive intellectual property of Irish Working at Heights. Purchasing a course grants a limited, non‑exclusive, non‑transferable, revocable licence for the named learner; it does not transfer ownership or grant rights beyond the stated licence.

Content includes but is not limited to: Working at Heights Course (including Working at Heights Refresher), and related safety modules as made available from time to time.

6) Trademarks

All trademarks, names, and logos displayed are the property of Irish Working at Heights or their respective owners. No licence to use any trademark is granted without prior written consent. This includes our course branding for Working at Heights Training, Working at Heights Course materials, and all associated Working at Heights Certificate designs.

Our brand identity represents quality Working at Heights Online education trusted across Dublin, Ireland, and Europe. Unauthorised use of our trademarks in connection with competing Working at Heights services or misleading representations is strictly prohibited.

7) Warranties & Disclaimer of Liability

We strive to maintain accurate information and reliable availability for all Working at Heights Training services. However, our website and courses are provided on an "as‑is" and "as‑available" basis, without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, or non‑infringement), to the maximum extent permitted by law.

Irish Working at Heights is not liable for any direct, indirect, or consequential loss, damage, injury, delay, or expense arising from use of, or inability to use, our Working at Heights Course, Working at Heights Online platform, or related materials, including technical interruptions or errors. Nothing in these Terms limits liability that cannot be limited under applicable law.

While our Working at Heights Training is designed to meet industry standards and support workplace compliance in Dublin, Ireland, and beyond, employers remain responsible for assessing training suitability for their specific workplace requirements.

8) Account Suspension or Deletion

We reserve the right to suspend, modify, or terminate accounts that violate these terms. This protects the integrity of our Working at Heights Training platform and ensures fair access for all learners completing Working at Heights Course certification.

Account suspension may occur if you:

• Attempt to cheat, manipulate, or circumvent Working at Heights Training assessments.
• Share login credentials or allow others to access your Working at Heights Online account.
• Copy, record, or redistribute Working at Heights Course content without authorisation.
• Act in conflict with our commercial interests, including collaboration with competitors misusing access.
• Engage in abusive, threatening, or inappropriate behaviour toward staff or other learners.

Suspended accounts are not reinstated and are not eligible for refunds. Any Working at Heights Certificate issued may be invalidated. Learners in Dublin, Ireland, and internationally are expected to complete Working at Heights Training honestly and in accordance with these terms.

9) Conflict of Terms

If any section here conflicts with a course-specific policy or module guidance for Working at Heights Training, the more specific policy shall take precedence for that course or module. This applies to all Working at Heights Course variants, including Working at Heights Online, Working at Heights Refresher, and any specialised modules.

Specific precedence rules:

• Course-specific access periods override general access terms for Working at Heights Online training.
• Assessment requirements stated on individual Working at Heights Course pages take priority.
• Corporate or group agreements for Working at Heights Training in Dublin and Ireland may include additional terms that supplement these conditions.
• Working at Heights Refresher renewal requirements may vary based on employer policy and HSA guidance.

When in doubt, the most recently published policy for your specific Working at Heights Course applies. Contact our support team for clarification on any terms affecting your Working at Heights Certificate.

10) Severability

If any provision of these Terms & Conditions is found unenforceable by a court or regulatory authority, that provision will be modified to the minimum extent necessary or removed entirely. The remainder of the terms will continue in full force and effect.

This severability clause ensures:

• Your Working at Heights Training experience remains protected regardless of legal changes in Ireland or elsewhere.
• Your Working at Heights Certificate validity is unaffected by any term found unenforceable.
• Access to Working at Heights Online courses continues under the remaining valid provisions.
• Corporate agreements for Working at Heights Course delivery in Dublin and throughout Ireland remain binding under enforceable terms.

The unenforceability of one provision does not affect the validity of any other provision. Your rights to complete Working at Heights Training and receive your Working at Heights Cert are preserved.

11) Selection of Customers & Support Conduct

We reserve the right to select our customers. Our support (email/phone/live chat) is a complimentary service provided to assist learners completing Working at Heights Training across Dublin, Ireland, and internationally. We may refuse service where users display rude, offensive, or inappropriate conduct toward staff.

Our support team is here to help you successfully complete your Working at Heights Course, obtain your Working at Heights Certificate, and answer questions about Working at Heights Online delivery. We appreciate respectful communication as we work together toward your certification goals.

12) Governing Law & Jurisdiction

These Terms & Conditions are governed by Irish law. All disputes relating to Working at Heights Training, Working at Heights Course access, or Working at Heights Certificate issuance are subject to the exclusive jurisdiction of the courts of Ireland. As Irish Working at Heights is based in Dublin, Irish law applies to all transactions regardless of where learners are located.

13) Refund & Cancellation Policy

• Important — No refunds after start: Once a Working at Heights Course is purchased and you have started the training (accessed modules, content, or assessments), refunds are not possible. Course access is a digital educational service that cannot be returned or reassigned.
• Before starting a course: If no content has been accessed, you may request a cancellation review within 14 days of purchase. Eligibility is assessed case‑by‑case.
• After starting a course: Your licence becomes active and uniquely assigned; it cannot be reused, transferred, or reissued to another user.
• Decide carefully: Review the course outline, objectives, and prerequisites before enrolling in Working at Heights Training.
• Technical issues: We provide troubleshooting and completion support rather than refunds once content has been accessed.

This summary reflects our Refund & Cancellation approach for digital content. See the dedicated Refund Policy for full details.

14) Contact

15) Related Training & Keywords

Explore our Working at Heights training and related searches: