Terms & Conditions

By accessing or using https://www.irish-workingatheights.ie/ and any services, products, or Working at Heights Training and Working at Heights Online courses provided by Irish Working at Heights Ltd., you confirm you have read, understood, and agree to these Terms & Conditions.

These terms apply to all learners and organisations using our Working at Heights Course delivery in Ireland, including Dublin, with options for Working at Heights Certificate issuance and Working at Heights Refresher training. If you do not agree, please do not use the website or purchase any courses. Please also review our Cookie and Privacy information.

Irish Working at Heights Ltd. is a registered Irish company specialising in Working at Heights Training, Working at Heights Online courses, and workplace safety certification. Based in Dublin, we serve learners and organisations throughout Ireland, the UK, and Europe.

• Legal Name: Irish Working at Heights
• Registration: CRO Ireland - Company No. 765014
• Location: Dublin, Ireland
• Website: https://www.irish-workingatheights.ie/
• Email: [email protected]

Our Working at Heights Course platform delivers accredited certification recognised by employers across Ireland. Whether you need initial Working at Heights Training or a Working at Heights Refresher, our team is committed to providing quality online education that meets HSA guidance and industry standards.

Full payment is required before accessing any Working at Heights Course material. Transactions are processed securely through our payment gateway; invoices and receipts are issued electronically immediately after purchase. For corporate bookings in Dublin and across Ireland, purchase orders may be accepted subject to prior agreement.

• Currency: Prices for Working at Heights Training are listed in EUR unless stated otherwise, reflecting our base in Ireland.
• Taxes: VAT and applicable fees are included for Irish and EU customers where required by law.
• Bulk discounts: A 10% discount is applied automatically for 10+ courses, or 20% for 50+ Working at Heights Course places - ideal for organisations rolling out Working at Heights Training across teams.
• Vouchers: Discount codes and vouchers must be applied and validated at checkout. Skillnet Ireland funding (where applicable) should be confirmed before purchase.
• Corporate invoicing: Available for organisations in Dublin, Ireland, and internationally requiring formal purchase orders for Working at Heights Online training.

Upon successful payment, you will receive instant access to your Working at Heights Training modules. Your Working at Heights Certificate will be available for download upon successful completion of all assessments.

1. Access to Working at Heights Online materials is time‑bound as stated on each course page and by your subscription type.
2. Unauthorised sharing, copying, recording, or redistribution of materials, videos, or assessments is prohibited.
3. You are responsible for keeping your login credentials secure and for all activity under your account.
4. You must be legally entitled to access our website and systems from your jurisdiction.

Our platform is optimised for desktop and mobile, enabling flexible access to Working at Heights Training across Ireland and Dublin. Availability may vary during maintenance windows.

Creating an account and Sign in with Google: You can create your learner account using your email address and a password, or sign in securely with Sign in with Google. If you choose Google Sign-In, Google shares only your basic profile information with us - your name, email address, and profile picture - and we use it solely to create, secure, and manage your training account. We never see or store your Google password, we do not request access to any other data from your Google Account, and this information is never sold or used for advertising. You can revoke this access at any time from your Google Account permissions page.

All course content, media, software, copy, graphics, and assessments are the exclusive intellectual property of Irish Working at Heights Ltd.. Purchasing a course grants a limited, non‑exclusive, non‑transferable, revocable licence for the named learner; it does not transfer ownership or grant rights beyond the stated licence.

Content includes but is not limited to: Working at Heights Course (including Working at Heights Refresher), and related safety modules as made available from time to time.

All trademarks, names, and logos displayed are the property of Irish Working at Heights or their respective owners. No licence to use any trademark is granted without prior written consent. This includes our course branding for Working at Heights Training, Working at Heights Course materials, and all associated Working at Heights Certificate designs.

Our brand identity represents quality Working at Heights Online education trusted across Dublin, Ireland, and Europe. Unauthorised use of our trademarks in connection with competing Working at Heights services or misleading representations is strictly prohibited.

We strive to maintain accurate information and reliable availability for all Working at Heights Training services. However, our website and courses are provided on an "as‑is" and "as‑available" basis, without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, or non‑infringement), to the maximum extent permitted by law.

Irish Working at Heights is not liable for any direct, indirect, or consequential loss, damage, injury, delay, or expense arising from use of, or inability to use, our Working at Heights Course, Working at Heights Online platform, or related materials, including technical interruptions or errors. Nothing in these Terms limits liability that cannot be limited under applicable law.

While our Working at Heights Training is designed to meet industry standards and support workplace compliance in Dublin, Ireland, and beyond, employers remain responsible for assessing training suitability for their specific workplace requirements.

We reserve the right to suspend, modify, or terminate accounts that violate these terms. This protects the integrity of our Working at Heights Training platform and ensures fair access for all learners completing Working at Heights Course certification.

Account suspension may occur if you:

• Attempt to cheat, manipulate, or circumvent Working at Heights Training assessments.
• Share login credentials or allow others to access your Working at Heights Online account.
• Copy, record, or redistribute Working at Heights Course content without authorisation.
• Act in conflict with our commercial interests, including collaboration with competitors misusing access.
• Engage in abusive, threatening, or inappropriate behaviour toward staff or other learners.

Suspended accounts are not reinstated and are not eligible for refunds. Any Working at Heights Certificate issued may be invalidated. Learners in Dublin, Ireland, and internationally are expected to complete Working at Heights Training honestly and in accordance with these terms.

Fair use of your account and the course player

Every learner account on Irish Working at Heights is personal. A purchased course is a licence for one named learner, because the certificate carries that name and an employer relies on it. The platform reads how an account is used (devices, openings, pace) and enforces the following rules automatically, with a person reviewing every decision you ask us to look at.

1. One account is one person. Sign in details are never shared. A colleague, a family member or an employee who needs the training needs their own account and their own course. The right way is free and takes two minutes: signed in, open For employers in the menu, press Instructions (/employer/consulting), download the Employer Manual Guide (PDF) and follow its steps: add each person with their own email address, buy their course and assign it to them, and each of them studies in their own account and receives a certificate in their own name.
2. Your own devices, one at a time. An account may be used on up to 4 devices inside 30 days (for example a phone, a laptop and a work computer). A device past that line is refused at sign in; the account owner receives an email with a one click approval if the device is theirs. The course is studied on one device at a time: when a second device opens it, the first is signed out, and repeated changes of device within a day are treated as a shared login.
3. Open the course, do not reopen it. Progress saves itself after every slide. A course opened 8 times in one day pauses until midnight and opens again on its own; a burst of openings may ask you to confirm you are a person before the next one.
4. A person reads the course. Scripts, download tools, headless browsers, recordings and any copying of the slides or assessments are prohibited. An automated client and confirmed scraping of the material are blocked permanently on the account, its devices and its addresses; suspected scraping closes the courses until a person has reviewed it.
5. Devices identify use, not addresses alone. We know that a phone on a mobile network changes address during the day; an address change on its own is never treated as misuse.

What happens when the rules are broken. The account is told first: a notice on the dashboard and by email, then a warning that must be acknowledged before the next course. Repeated or clear misuse pauses course access for 14 days; a further breach pauses it for 60 days. A pause for a shared login also replaces the password, and only the address on the account receives the link to set a new one. During a pause the dashboard, invoices and earned certificates stay available and progress is kept. Course time lost to a pause caused by misuse is not refunded. Every notice carries an Ask for a review option: the platform reads the account again at once and answers by email, lifting the pause when the evidence no longer holds and keeping it when it does; you may also contest a decision in writing to our support address.

Closure of the account. The third breach inside 180 days, the use of an automated client, and confirmed copying or cloning of the course material close the account permanently: access to the platform ends on every device and network, the devices and connections used for automated access or copying are blocked, and a new account opened to continue the same use is closed in the same way. Courses and certificates on a closed account are forfeited and no refund is made for them, because the closure follows a breach of these terms by the account holder. The closure is final; the account holder is told the reason by email and may write to us once if the account was used by someone else without their knowledge.

If any section here conflicts with a course-specific policy or module guidance for Working at Heights Training, the more specific policy shall take precedence for that course or module. This applies to all Working at Heights Course variants, including Working at Heights Online, Working at Heights Refresher, and any specialised modules.

Specific precedence rules:

• Course-specific access periods override general access terms for Working at Heights Online training.
• Assessment requirements stated on individual Working at Heights Course pages take priority.
• Corporate or group agreements for Working at Heights Training in Dublin and Ireland may include additional terms that supplement these conditions.
• Working at Heights Refresher renewal requirements may vary based on employer policy and HSA guidance.

When in doubt, the most recently published policy for your specific Working at Heights Course applies. Contact our support team for clarification on any terms affecting your Working at Heights Certificate.

If any provision of these Terms & Conditions is found unenforceable by a court or regulatory authority, that provision will be modified to the minimum extent necessary or removed entirely. The remainder of the terms will continue in full force and effect.

This severability clause ensures:

• Your Working at Heights Training experience remains protected regardless of legal changes in Ireland or elsewhere.
• Your Working at Heights Certificate validity is unaffected by any term found unenforceable.
• Access to Working at Heights Online courses continues under the remaining valid provisions.
• Corporate agreements for Working at Heights Course delivery in Dublin and throughout Ireland remain binding under enforceable terms.

The unenforceability of one provision does not affect the validity of any other provision. Your rights to complete Working at Heights Training and receive your Working at Heights Cert are preserved.

We reserve the right to select our customers. Our support (email/phone/live chat) is a complimentary service provided to assist learners completing Working at Heights Training across Dublin, Ireland, and internationally. We may refuse service where users display rude, offensive, or inappropriate conduct toward staff.

Our support team is here to help you successfully complete your Working at Heights Course, obtain your Working at Heights Certificate, and answer questions about Working at Heights Online delivery. We appreciate respectful communication as we work together toward your certification goals.

These Terms & Conditions are governed by Irish law. All disputes relating to Working at Heights Training, Working at Heights Course access, or Working at Heights Certificate issuance are subject to the exclusive jurisdiction of the courts of Ireland. As Irish Working at Heights is based in Dublin, Irish law applies to all transactions regardless of where learners are located.

• Important - No refunds after start: Once a Working at Heights Course is purchased and you have started the training (accessed modules, content, or assessments), refunds are not possible. Course access is a digital educational service that cannot be returned or reassigned.
• Completed courses and certificates: Once a course is completed or a Working at Heights Certificate has been generated, the service has been delivered in full and is never refundable, for any reason. A certificate remains valid only while the payment for it remains settled.
• Employer and team purchases: When a company assigns, sends, or activates a course seat for an employee or named learner, that seat is considered activated and delivered and is no longer refundable - even before the learner opens the course. Assigned seats cannot be swapped to another person.
• Expired access: If a course licence expires unused, or a certificate reaches its natural expiry date, no refund or credit is due - the service was available for the entire stated period.
• Before starting a course: If no content has been accessed and no seat has been assigned, you may request a cancellation review within 14 days of purchase. Eligibility is assessed case-by-case and verified against our platform access records.
• After starting a course: Your licence becomes active and uniquely assigned; it cannot be reused, transferred, or reissued to another user.
• Decide carefully: Review the course outline, objectives, and prerequisites before enrolling in Working at Heights Training.
• Technical issues: We provide troubleshooting and completion support rather than refunds once content has been accessed.

All Working at Heights Training on this platform is a digital service delivered online. Your Working at Heights Course is made available inside your account immediately after payment, and the service is considered delivered in full at the moment you first open the course content. Because of this immediate digital delivery, and in line with Section 13 above, you expressly acknowledge that once you access the training content, your statutory 14-day cooling-off right (where applicable to consumers) is waived for that course, as permitted for digital content supplied with the consumer's prior express consent.

Proof of delivery and access records

To protect both you and us, and as proof that the service was delivered, our platform automatically records key account and training activity, including:

• The date, time and IP address when you create your account and accept these Terms & Conditions;
• The date, time and IP address when you confirm the start of a course and accept the course start agreement;
• Sign-ins to your account, orders and payments (including the network and device used);
• Course access, module completions, exam or assessment attempts and their results;
• Certificate generation and certificate downloads.

These records are kept securely, are processed under our legitimate interest in preventing fraud and proving service delivery, and are retained in accordance with our data retention policy (detailed activity logs are automatically deleted after a limited period; consent records are retained as legal evidence). By using the platform you acknowledge and consent to this recording.

Chargebacks and payment disputes

• Talk to us first: if you have any concern about a payment, contact [email protected] before contacting your bank. Almost every issue can be resolved quickly and fairly by our support team.
• Evidence will be provided: if a chargeback or payment dispute is raised for a course that our records show was accessed, progressed, completed, or for which a certificate was issued, we will contest the dispute and submit our full access records (timestamps, IP addresses, consents, course activity, exam results and certificate history) to the payment provider and the card issuer as proof of delivery.
• Unfounded chargebacks: raising a chargeback while keeping the benefit of the training (including any certificate obtained) constitutes a breach of these terms. In such cases we reserve the right to invalidate and revoke the related certificate(s), suspend or terminate the associated account, and recover the disputed amount together with any dispute fees imposed on us.
• Certificates remain our property until paid for: a certificate is only valid while the payment for the underlying course remains settled. If payment is reversed, the certificate is automatically void and employers or authorities verifying it will be informed it is no longer valid.

Your account is a working space, not an archive. This section explains how long each item stays visible in your account and what happens afterwards. Nothing here shortens the validity of a certificate: every certificate stays valid for its full term and can be checked at any time on our public certificate verification page.

Reviewing a finished course

When you complete a course and your certificate is issued, you keep free access to the course material for a year from the date of issue, so you can review it as often as you like. After that period the course and its certificate are no longer displayed in your account.

Downloading your certificate

Your certificate is emailed to you the moment it is issued and can be downloaded from your account for the same a year. We recommend saving a copy. While a certificate is valid it can also be checked and downloaded at any time on our public certificate verification page by entering the certificate number printed on it. In the 30 days before a certificate expires it returns to your account with a renewal option, and after the expiry date it remains visible as an expired record for up to a year unless you renew. Buying the same course again replaces the earlier record: the expiring or expired certificate leaves your account once the new course takes its place, and no further expiry reminders are sent for it.

Courses that are not completed

There is no deadline to start a course you have bought. A course that has not been completed within a year of the purchase date is, however, removed from the account, whether the account belongs to an individual learner or to a company, and the purchase is not refundable at that point. We encourage you to complete your training well within this period.

Invoices

Every invoice is emailed to the buyer when payment is made, and we recommend keeping that email. Individual learners can open the invoice from that email for a year; company accounts that register employees or buy for a company keep an Invoices page in their account that lists the orders of the last a year.

Employer accounts

An employer sees, for each employee it has registered, only the courses it bought and assigned to that person, together with the certificates earned on those courses, and keeps that record until each certificate expires. Courses an employee buys personally are never shown to an employer. A course assigned to you by your employer is for you to complete and cannot be assigned onward to anyone else.

Inactive accounts

An account whose last certificate expired more than 2 years ago, with no new purchase and no sign in since, is deleted for inactivity, without notice. An account that has never held a course is deleted 2 years after it was created, or after a year when its email address was never confirmed. Paid invoices are kept for the period company law requires. A deleted account can be created again at any time.

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